Question 1

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Question 2

Why do FAQs matter?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Question 3

Where can I add my FAQs?

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 4

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 5

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 6

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Question 7

What are the shipping options for Fiilosophy LLC's products?

Accepted Answer

Fiilosophy LLC offers 3-5 business days shipping for all orders, with the possibility of longer shipping times during peak seasons. Additionally, Fiilosophy ships all year round and provides pickup locations in Georgia.

Question 8

How can customers redeem rewards points at Fiilosophy LLC?

Accepted Answer

Customers can redeem 15 points for a $1 discount, which can be redeemed anytime.

Question 9

What is the production time for certain Fiilosophy LLC products that need to cure before packaging?

Accepted Answer

The production time for certain Fiilosophy LLC products that need to cure before packaging is 3-14 days. This timeframe applies to specific custom or wholesale orders. While Fiilosophy typically ships out orders quickly, during peak seasons or holidays, there may be variations in shipping times.

Question 10

How can customers request a VIP Personalized virtual shopping experience at Fiilosophy LLC?

Accepted Answer

Customers can request a VIP Personalized virtual shopping experience at Fiilosophy LLC by contacting them via phone at 678-993-9899 or through email at Fii@Fiilosophyllc.com. This exclusive experience allows customers to access all exclusives and additional products not available on the website. Additionally, customers can benefit from a 1-on-1 consultation to address their skin and holistic wellness needs, as well as any skincare questions or concerns.

Question 11

How can customers request a custom or wholesale order from Fiilosophy LLC?

Accepted Answer

Customers can request a custom or wholesale order from Fiilosophy LLC by contacting them via phone at 678-993-9899 or through email at Fii@Fiilosophyllc.com

Question 12

What is the source of Fiilosophy LLC's ingredients?

Accepted Answer

Fiilosophy LLC uses fair trade organic ingredients sourced from farm-to-table options to ensure the highest quality in their products.

Question 13

Where is Fiilosophy LLC's Shea Butter sourced from?

Accepted Answer

Fiilosophy LLC's luxurious fair trade organic Shea Butter is sourced from a small tribe of 7-10 women in West Ghana. The production of quality luxury products by Fiilosophy provides resources for these women to care for their village and families.

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Frequently asked questions